Terms & Conditions and Privacy Policy

Terms & Conditions

The Valturás website is operated by Grupo Valturás Internacional SRL.

This site presents the Valturás group — its collection of brands and experiences, its corporate information, and a channel to reach us. It is an informational and corporate website; it does not sell products, process payments, or operate customer accounts. The brands and experiences shown may change over time.

All site design, trademarks, logos, imagery, editorial content, and related materials are owned by or used under the authority of Grupo Valturás Internacional SRL and its group companies. You may browse and share the site in the ordinary course of personal use, but you may not copy, republish, commercially exploit, or misrepresent site materials or brand assets.

Links from this site to group brands — such as Café de Volcán and Ligara — and to any third-party services are provided for convenience. Those properties are governed by their own terms and privacy policies.

We may update the website, its content, and these policies from time to time. If our privacy practices materially change, we will revise this page and update the applicable on-site notices.

Privacy Policy

We collect and use personal information to respond to inquiries and manage business and partner relationships.

When you contact us through the website, we collect the details you provide — your name and last name(s), email address, company or organization (optional), and the message you send. We also process limited request and anti-abuse metadata, such as the time of submission and basic technical signals, needed to deliver and protect the form.

We use this information to respond to and route your inquiry to the right team, keep a record of our correspondence, protect the form against fraud or abuse, and meet legal or record-keeping obligations. Submissions reach the Valturás team directly — we do not add you to any marketing list.

This site does not operate e-commerce, loyalty, stored-value, or text-messaging programs, and we do not sell or share personal information for third-party marketing.

If you choose Analytics, we may use OpenReplay through our Valturás-owned replay.igneia.com endpoint to create a session replay of page navigation and obscured page interactions for site reliability, support, and experience improvement. Input fields are hidden; sensitive text, contact-like values, request and response bodies, headers, and authentication, consent, account, payment, or checkout activity are excluded. Replay remains anonymous at capture, is not used for cross-site advertising, and stops when you withdraw Analytics through Privacy Choices.

Categories of information we may process

• Identifiers and contact details, such as name and email address.
• Company or organization, where you choose to provide it.
• The content of your message and our related correspondence.
• Limited technical and request metadata used to deliver and protect the form.

How information may be disclosed

We may disclose information to service providers that support website hosting, email delivery, and security or anti-abuse, under appropriate confidentiality obligations. We do not operate this site as a data brokerage, and we do not sell personal information.

Retention

We retain personal information for as long as reasonably necessary to handle your inquiry, maintain a record of correspondence, comply with law, and prevent fraud or abuse.

Your Rights

You can access, correct, or delete the personal information we hold about you.

We handle personal information under the laws of the Republic of Panama, including Law 81 of 2019 on the Protection of Personal Data. You may request access to, correction of, or deletion of your personal information, and you may withdraw consent where processing is based on it, by writing to us at the address below.

Grupo Valturás Internacional SRL operates from Panama, and the group also operates through Valturas USA LLC in the United States. Depending on where you are located, you may have additional rights under your local law, and your information may be processed in those jurisdictions.

Cookies

We keep the site's use of cookies to what is necessary.

We use cookies and similar technologies that are necessary for the website to function and to keep it secure. If you choose Analytics, traffic measurement and OpenReplay session replay of obscured page interactions may run through our Valturás-owned endpoint for reliability, support, and experience improvement. Inputs and sensitive network activity are excluded, and withdrawal stops replay. We do not use the site for cross-site advertising.

Contact

Reach us for any legal or privacy request.

Legal and privacy requests can be directed to Grupo Valturás Internacional SRL using the details below.